FAQ Solutions

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Ciya Pet FAQs (Frequently Asked Questions)

Q1: What types of pet travel products do you offer? A1: We offer a wide range of travel products including carriers, travel bowls, safety harnesses, and portable bedding, all designed for the safety and comfort of your pet.

Q2: Do you provide grooming services for all types of pets? A2: Currently, our grooming services are tailored for dogs and cats. We offer various grooming packages from basic washes to full grooming services.

Q3: How can I choose the right size carrier for my pet? A3: The right size carrier should allow your pet to stand, turn around, and lie down comfortably. We recommend measuring your pet's length and height for the best fit.

Q4: Are your pet travel products airline approved? A4: Many of our carriers are airline approved, but we recommend checking with your specific airline for their requirements as they can vary.

Q5: How often should I groom my pet? A5: The grooming frequency depends on your pet's breed, coat type, and lifestyle. Typically, dogs should be groomed every 4-6 weeks, while cats might require less frequent grooming.

Q6: Can I return a product if it’s not suitable? A6: Yes, we accept returns within 30 days of purchase, provided the product is in its original condition. Please refer to our Return Policy for more details.

Q7: Do you offer international shipping? A7: Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination.

Q8: How can I schedule a grooming appointment? A8: You can schedule a grooming appointment by calling our store or booking directly through our website.

Q9: Are your grooming products safe for pets with sensitive skin? A9: Yes, we use hypoallergenic and gentle products for pets with sensitive skin. We also offer a range of natural and organic grooming options.

Q10: Do you offer any loyalty programs or discounts? A10: Yes, we have a loyalty program where customers can earn points with each purchase and receive discounts on future purchases.