As part of our commitment to pet health and safety, we have robust processes in place for all pets receiving care in our salons. During higher-risk times, we often add additional measures to ensure pet safety. For example, we extend the pre-screening process for salon services to ensure pets with any current or previous signs of illness are identified before encountering other pets. We also reinforce existing health and safety protocols, while working to educate pet parents on how to spot signs of a pet illness. Pets visiting salon services, are welcomed by a safety-certified associate who conducts a Hands-on Assessment checking for unique needs, taking note of any behavioral or health issues and addressing any concerns with pet parents. All surfaces including grooming tables, kennels, walls, ledges, water bowls, vents, etc., are washed and disinfected at the close of every day, with additional cleaning throughout the day. Pets in our care are continually monitored, and our associates are trained to watch for critical signs of stress. If necessary, associates are empowered to immediately seek veterinary care for any pet who shows signs of illness..
To maintain a safe, comfortable environment, we require all pets to be current on their rabies vaccinations and to wait at least 48 hours after any vaccinations before checking in. Proof of rabies vaccination in the form of paperwork is required. The waiting period helps to ensure your pet isn't sore at the injection site, which can cause irritability or lethargy. This waiting period also is to prevent stressing a pet who may be experiencing an unexpected allergic reaction from a vaccine/vaccination. Puppies and kittens between 8 weeks and 4 months of age (3 months in Indiana) may receive services in the salon without vaccinations. In New York City, 6-month Bordetella and DHPP with Adenovirus are also required. In Iowa, DPP with Adenovirus is required. In Connecticut, proof of town license is required. Please note: All pets must be in good health prior to receiving any grooming services.
At the top of the screen you will see “Click Appointment or Check Prices.” Select the dog or cat icon based on your pet. Select breed and age. Then click “Check Prices.” The Grooming Salon Menu on the right side of the screen will populate with estimated pricing for all services available for your pet. Once a service is selected, you will go to the Service log-in page to continue your booking. You’ll be prompted to sign into your PetSmart account or sign up and provide your name, your pet’s information, and your email address to get started. You can book your favorite Pet Stylist, check availability, make appointments and sign up for text alertsy.
Booking an appointment for a grooming service ahead of time ensures that you and your pet are not kept waiting any longer than necessary. Weekends tend to be especially busy, so appointments are highly recommended on Saturdays and Sundays. We're happy to take walk-ins when we have availability. Please note: All cat services require specially trained associates to complete, are not available on weekends and are only available at select salons. Call your salon ahead of time to ensure a certified cat groomer is available.
Prices for base packages are based on breed, condition of coat and length of service. In order to get a price estimate before your appointment, we recommend booking your appointment online or calling your salon.
This is our promise to you that you'll love how your pet looks after a visit to our salon, or we'll do whatever it takes to make it right.
The amount of time it takes for pet grooming varies by breed and service, but you can usually plan on it taking 3-4 hours. Express services can be arranged upon request, shortening service time. Minor services, such as nail trims, take approximately 15 minutes and no appointment is necessary (subject to salon availability). Wait time may apply. Express services are available for senior dogs and dogs who get anxious during grooming services and are required for the following breeds: French Bulldog, English Bulldog, Pugs, Boxers & Boston Terriers. Ask a grooming associate for details.
We select the appropriate drying method for each pet based on a variety of factors including hair type, breed, age and behavior. We do not kennel dry any Brachiocephalic dogs or cats. For those pets we do kennel-dry and have safety procedures specific to kennel dryers that are designed to keep pets safe. We do not use kennel dryers with heating elements. All our dryers are placed on automatic shut off timers and we often combine multiple drying techniques to minimize the drying time. If you have any questions about our policy or would like to discuss the best drying process for your dog, please be sure to speak with a pet stylist when booking your dog grooming appointment.
Yes, pets are cared for in our state-of-the-art kennels and water is always provided. We keep kennel time as minimal as possible, and there is someone on hand to check on your pet frequently. Express services are available for senior dogs and dogs who get anxious during grooming services. Breeds that require an express service (French Bulldogs, English Bulldogs, Pugs, Boxers & Boston Terriers) spend little to no time in a kennel. Ask a grooming associate for details.
At check-in, a safety-certified salon associate will perform a thorough Hands-On Pet Assessment to address your pet’s unique needs. During this assessment, we will check your pet’s skin, coat, ears, nails and teeth in order to customize your pet’s service just for them.